A chatbot talks. An agent uses tools.
Why access to tools, permissions and approval points matters.
Notes on useful agents
Plain-English notes on where agents fit into business processes, how they use existing systems and where people remain in control.
Choosing a sensible first job for an agent
How to identify a bounded process before planning a larger AI programme.
Your ERP does not need an AI makeover
Where an agent can support an existing system, and where it needs to stop.